Frequently Asked Questions (FAQ)
Your Account
How to Place Classified Ads
How to Use the Site/General Site Information
I had a Greensheet Web Account in the Past, Can I Still Use It?
If you had an account in the past, it may still be active, although the password may no longer work. You can go to the page: http://www.thegreensheet.com/placead/Forgot.aspx and attempt to recover your password.
Personal Information
www.thegreensheet.com website only stores the personal information required to complete payments via credit card, this includes name, contact info, etc. No credit card numbers are stored on the website. We take every reasonable measure to protect your information and do not sell or provide it to third parties.
UserID and Password
Your email address that you register with is your userid. This needs to be a valid address and will be our primary method of identifying and contacting you. The password you create needs to be a secret code that only you keep for security purposes. It should not be shared with others. Should you forget your password, you can retrieve it online or you can call customer service to reset it.
I Forgot My UserID
It is your valid email address. If you forgot it, and have purchased an ad in the past, customer service may have the ability to find it for you. The Customer Service number is (800)793-6543. If it cannot be retrieved, you can create a new account with any valid email address that has not been used in another account.
Account Manager / I Want to See My Past Ad History
Once you are logged in, the first page of the ad placement process has a link to go to your account manager. The direct page is: https://placeads.thegreensheet.com/Register.aspx This only works once you are logged in and authenticated into the website. This page shows past and saved ads and provides you the opportunity to buy again or re-run past ads or ads you have saved as a model ad.
What to do if Your Account has Been Compromised
Call Customer Service at (800)793-6543.
Close Your Account
Call Customer Service at (800)793-6543
Customer Service
You can call Customer Service at (800)793-6543 during normal operating hours.
Ad Categories
There are 9 main categories and multiple sub-categories in each to help group your ad by topic/service and make it easier for buyers to find. The 9 main categories are: Merchandise, Health and Living, Announcements, Real Estate, Services, Employment, education, Food and Fun, and Transportation. If you have trouble picking an appropriate category, you can call or email Customer Service for assistance. They can be reached via telephone at: (800)793-6543 or click here to send us an email.
How to Remove/Delete an Ad
Call Customer Service at (800)793-6543. Refunds are not provided for ads cancelled while running. For the complete terms of use click here.
Tips on How to Make Your Ad More Effective
Make your title short but descriptive. Try to avoid words like “must see” and “wow”, use keywords in your ad to make it easy for readers to search for and find. Use attention getters and bold text or centered text, this makes your ad stand out. If you provide photos/images with your ad, it improves your chances by up to 10X over ads with no photos. Videos are another great attention getter for the reader that will really make your ad stand out!
Uploading Images with Your Ad
During ad placement, if you have a print ad, you will have the opportunity to upload an image for print. This will be automatically converted to black and white for print. If you desire a print ad with color graphics, contact us at (713)371-3500 and ask for the Display Sales department.
For online ads with pictures and/or video, you will automatically be sent an email to your registered email address (your userid) with a direct link to upload pictures from your computer. If you lost that email, another can be sent by calling Customer Service at: (800)793-6543.
Uploading Video with Your Ad
For online ads with pictures and/or video, you will automatically be sent an email to your registered email address (your userid) with a direct link to upload pictures from your computer. If you lost that email, another can be sent by calling Customer Service at: (800)793-6543.
When Will My Ad Appear Online or in Print?
Online ads go through a proofing process to help us provide our readers with a safer place on the web and the leading place to bring buyers and sellers together. Ads placed during normal business hours are typically proofed and online within an hour or two. Ads placed after business hours will be proofed the next business day. If an ad is place that has issues, a proofer will contact you to resolve them and get your ad online quickly.
Print ads go through the proofing process and will be printed on the next available publication date for your chosen edition(s). See “Ad Deadlines” above for more information.
How to Place Display Ads
The Greensheet has many other options for advertising goods or services.
Please contact usand ask for the Display Sales department in your city.
How to Use the Site/General Site Information
Searching for Ads
Most pages (except the order entry pages) have search capability. The reader can put in the terms to search for, ie, blue Dodge truck, narrow the search by category, and further limit the search by city.
General Site Information
The site is primarily devoted to bringing buyers and sellers together online, in a manner that is fast, friendly, and easy. The site has sections for viewing classified ads by category, sub-category, ordering classified ads, information on ads, rates, and deadlines, ways to contact us, and a link to our Youth Scoop site which is devoted to building reading and writing skills for children.
The Greensheet Community Programs
YouthScoop Website
This is the website for the Greensheet Education Foundation, a 501(c)(3) nonprofit foundation whose mission is to enhance curriculum and support Texas communities as a free educational resource. The direct address is: The Greensheet Youth Scoop
Greensheet Education Foundation
The Greensheet Education Foundation is a 501(c)(3) nonprofit foundation whose mission is to enhance curriculum and support Texas communities as a free educational resource. They reinforce literary arts and promote critical, creative, and independent thinking skills through high quality educational programs, publications, and partnerships.
Their award-winning programs serve students, teachers, parents, and the community by enabling students to explore issues relative to character development, culture, society, education, ecology, fine arts, health and safety, history, and relationships.
The professional staff consists of highly trained and dedicated individuals with backgrounds in education. To date, The Greensheet has invested more than four million dollars to promote literacy and support education. Working with us, leading businesses and community groups pool their expertise, talents, manpower, and financial resources to light the way to a brighter future for all students in Texas.
Free Ads for Non Profits
Online classified ads are offered free to 501(c)(3) non profits, with certain conditions. Please contact Customer Service at (800)793-6543 for more information or to place a non-profit ad online.
Commercial Printing at The Greensheet
Other services from The Greensheet
The Greensheet is one of the premier printing operations in the Texas region. In addition to printing The Greensheet, we also print numerous other newspapers and have this service available with a wide range of print and color options.
To find more information about Commercial Printing, email Commercial Printing Click Here.
To see our press in action, please Click Here.
In addition to newsprint, we also do business cards, booklets, brochures, post cards, door hangers, and many other products. For more information about custom printing, email Commercial Printing Click Here.
How to Contact The Greensheet
Customer Service
Paving the way for other web businesses, The Greensheet makes it easy to get in touch with a real human customer service representative. We have agents available that also speak Spanish. Every page on our website has a Customer Service contact number, which is: (800)793-6543.
Locations
We will always be happy to take your ad in person at The Greensheet.
Our locations in Texas are:
Houston
2601 Main
Houston, TX 77002
phone: 713-371-3500
Dallas
7929 Brookriver Suite 350
Dallas, TX. 75247
(214)853-6088
Fort Worth
2501 Parkview Dr. Suite 630
Fort Worth, TX 76102
(817)820-1700
Austin
8940 Research Blvd. Suite 200
Austin, TX 78758
All of our offices are open 8AM to 5PM Monday through Friday.
Our classified department is here until 7PM Monday through Thursday, and 5PM on Fridays.
On Saturdays they are here to help place your ad from 10AM to 2PM.